Shipping Policy

1. Shipping Coverage

We offer shipping services:

Across India (all serviceable pin codes)
Internationally to selected countries

If your location is not serviceable, our team will inform you promptly after order confirmation.

2. Order Processing Time
Orders are processed within 1–3 business days (excluding Sundays and public holidays)
Bulk or customized cleanroom orders may require additional processing time
Orders placed after working hours will be processed on the next business day

3. Delivery Timeline
Domestic Shipping (India)
Metro Cities: 2–5 business days
Tier 2 & 3 Cities: 3–7 business days
Remote Locations: 5–10 business days
International Shipping
Standard Delivery: 7–15 business days
Express Delivery: 5–10 business days

Delivery timelines may vary based on destination country, customs clearance, and local logistics.

4. Shipping Charges
Domestic Orders
Free shipping on prepaid orders above ₹5000
Standard shipping charges apply below this value
COD (if available) may include additional charges

International Orders
Shipping charges are calculated at checkout based on:
Destination country
Package weight & dimensions
Shipping method (standard/express)

5. Customs, Duties & Taxes (International Orders)
International shipments may be subject to import duties, taxes, and customs charges as per the destination country’s regulations
These charges are not included in the product or shipping cost
The customer is responsible for paying any applicable customs duties or taxes

6. Order Tracking

Once your order is dispatched, you will receive:

Email/SMS confirmation
Tracking number with courier partner details

7. Packaging & Quality Assurance

All products, including lint-free wipes and cleanroom garments, are:

Packed using secure and contamination-controlled methods
Carefully handled to maintain product integrity during transit

8. Delivery Partners

We work with reputed logistics providers such as:

Domestic: Delhivery, Blue Dart, DTDC
International: DHL, FedEx, UPS

9. Delays & Exceptions

Delays may occur due to:

Customs clearance (international shipments)
Weather or natural disruptions
Political or global situations
High demand or festive periods

We strive to minimize delays and keep you informed.

10. Failed Delivery

If delivery fails due to:

Incorrect shipping details
Recipient unavailable
Non-payment of customs duties (international)

The shipment may be returned or held. Re-shipping charges will apply.

11. Damaged / Missing Shipments

If your order arrives:

Damaged
Incomplete
Incorrect

Please notify us within 48 hours of delivery with supporting images/videos for quick resolution.

12. Policy Updates

Toffux India Private Limited reserves the right to modify this policy at any time without prior notice.

13. Contact Us

For shipping-related queries:

Email: ecommerce@toffux.com