Question 1

Can I cancel my order?

Accepted Answer

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

Question 2

What is your return and refund policy?

Accepted Answer

Due to the contamination-sensitive nature of our products:

Returns are accepted only for damaged, defective, or incorrect items
Requests must be raised within 48 hours of delivery

Please refer to our Refund Policy for complete details.

Question 3

Are opened products eligible for return?

Accepted Answer

No. For hygiene and quality reasons, opened or used products cannot be returned.

Question 4

What should I do if I receive a damaged or incorrect product?

Accepted Answer

Please contact us within 48 hours of delivery with photos/videos. Our team will arrange a replacement or refund as applicable.

Question 5

How are your products packaged?

Accepted Answer

All products are packed using secure, contamination-controlled packaging to ensure they reach you in perfect condition.

FAQ's

Frequently asked questions